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Music Mentor Books

NON-BOOK TRADE

 

 
   
     
 

If you are a retailer or wholesaler outside the book trade, you can either order books from our distributor, Gazelle, or, if you prefer, direct from us (see below).

Please choose a topic:

Discounts & Terms (UK) 

Discounts & Terms (Outside UK)

Shipping Arrangements

How to Order 

Payment Methods

Complaints

Terms & Conditions

Customer Privacy Policy

 


DISCOUNTS & TERMS (UK)                                                                   Back to top

 

 

 

Our standard retail discounts for books shipped to UK destinations are:

 

 

 

 

 

 

 

 

  

Single copy:  35% off suggested retail price (delivery and packing free)

2-9 copies:    45% off suggested retail price (delivery and packing free)

10+ copies:   55% off suggested retail price (delivery and packing free)

Wholesale discounts are negotiable subject to quantity.

 

Terms:

Credit accounts:  60 days from date of invoice.  Firm sale.

Others:                  All orders must be prepaid.  Firm sale.

 


DISCOUNTS & TERMS (Outside UK)                                      Back to top

 

 

 

Our standard retail discounts for books shipped to destinations outside the UK are:

 

 

 

Single copy:  35% off suggested retail price  (delivery extra, packing free)

2-9 copies:    45% off suggested retail price  (delivery extra, packing free)

10+ copies:   55% off suggested retail price  (delivery extra, packing free)

Contact us for a quotation

Wholesale discounts are negotiable subject to quantity.

 

Terms:   All orders must be prepaid.  Firm sale.

 

 


SHIPPING ARRANGEMENTS                                  Back to top

We aim to ship all orders within two working days.

Overseas orders are normally shipped from the UK by surface.  If you would like goods to be shipped by air, please state this on your order.  If you would like to know how much postage will cost, please contact us.

Approximate surface transit times:

 

     Europe:                 normally 1-3 weeks

     USA/Canada:       normally 4-6 weeks

 

              


HOW TO ORDER                                            Back to top

1    Post, fax, email or phone your order to us.

2    If you have a credit account with us, we will ship your order and invoice you. 

      If you do not have a credit account with us, we will require payment in advance.

Click here to contact us now.


PAYMENT METHODS                                     Back to top

We accept payment by any of the following methods:

Cash (by registered letter please)
UK cheque or postal order
Post Office international money order / transfer / moneygram
Bank-to-Bank transfer (all charges for drawer's account)
Banker's draft drawn on UK bank

Credit or debit card via PayPal.

     If you wish to use this method, please contact us.

 

Need our address?

Click here.

All payments must be in Pounds Sterling in favour of "Music Mentor Books".

 

 


COMPLAINTS                                                 Back to top

 

Your total satisfaction is important to us.

Although we inspect and package all orders as carefully as possible, things sometimes go wrong.  If they do, we will do our best to resolve the problem.

Should there be any damage or defects, please follow the procedures detailed below.  Your statutory rights are not affected.

Goods damaged in transit

1   Retain the packaging and damaged contents for inspection.

2   Notify us in writing IMMEDIATELY.  Supply as much information as possible (date received, number of items damaged, description of damage, etc.)  We will submit the insurance claim and replace or refund any damaged books.

3   Customers outside the UK, please also notify your local main post office.

IMPORTANT!  FAILURE TO FOLLOW THE ABOVE PROCEDURE MAY INVALIDATE ANY CLAIM.

Defective merchandise / Wrong quantities

1    Do not return any books to us unless requested to do so.  Please write to us first, giving details of your problem.

2    Claims will only be accepted within one month of despatch.

3    All return packages must be insured in case of loss or damage, and should contain a note bearing your name and address and the reason for the return.


TERMS & CONDITIONS                                 Back to top

1    Pricing

      All our prices are shown in Pounds Sterling (GBP).  Suggested retail (ie cover) prices are shown in our Catalogue.  Applicable discounts are shown above.

2    Payment

       UK trade customers can be supplied on a credit basis.  An invoice is normally sent with the goods.  We reserve the right to withdraw credit facilities where invoices remain unpaid for an unreasonable length of time.

 

       Orders from overseas customers have to be pre-paid.  We accept payment by any of the methods listed above.

3    Confirmation  of orders

      Orders sent by post are not normally confirmed.  Email and fax orders are normally confirmed within one working day.

4    Shipment of orders

      We aim to ship all orders within 2 working days.

5    Returns Policy

      We will be happy to accept books for return in any of the following cases.  However, please contact us first in all instances for instructions.  Please also read our Complaints procedure.  This does not affect your statutory rights.

      (a)  Where an item is found to be damaged or faulty, we will either replace it or give you a full refund (including postage costs).  Please state which option you would prefer.

      (b)  The item was incorrectly supplied.  If we have made a mistake in fulfilling your order, a full refund (including postage costs) will of course be given.

      Provided the conditions above are met, we will refund the cost of all such returns provided the items are returned to us in line with our instructions.  The goods remain the property of the customer until we have received them.

6    Use of Site

      We reserve the right to refuse service, terminate accounts, and/or cancel transactions in our discretion, if we believe that customer conduct is in violation or breach of any applicable law or our terms and conditions, or is harmful to our interests. This does not affect your statutory rights.

7    Links

      Certain links on this website lead to other websites not under our control.  They are provided solely for your convenience and do not constitute any endorsement, either express or implied, of any third party products or services.  Music Mentor Books accepts no responsibility for any loss or damage you sustain by visiting these websites.

8    Copyright

      The text, layout, content, design and graphic, photographic, multimedia and audio-visual material and other contents of this website and our products are the property of Music Mentor Books or have been licensed to us, and are protected by all applicable national and international trade mark, service mark, copyright and other intellectual property laws, rules, regulations, treaties, and conventions.  Information, logos, titles, and Internet links accessed, obtained, downloaded or copied by or through our services belong to the purveyors of such information and Internet links are subject to all applicable intellectual property laws, rules, regulations, and treaties.  You understand and agree that copying or distributing information and other data, in whatever form and without the express written consent of its owner, may constitute infringement of one or more intellectual property laws, conventions, rules, regulations, or treaties.

9    Information

      Whilst every effort is made to ensure correctness, we do not represent or warrant that the material comprised on this site is completely accurate or up to date, and Music Mentor Books should have no liability in respect of such material or for any use of any such information by any other person or organisation.

10    Jurisdiction

        (a)  These terms and conditions are guaranteed by and constructed in accordance with English law with English courts having exclusive jurisdiction.

        (b)  This website is not directed to any person in any jurisdiction where the publication or availability of the website, or the promotions or offers, is prohibited and persons to whom such prohibitions apply must not use the website.

 

11    Contacts

         Our contact addresses and numbers are located on the Contact us page.


CUSTOMER PRIVACY POLICY                        Back to top

 

1    We are committed to protecting your privacy.  We will only use the information that we collect about you lawfully, in accordance with the Data Protection Act 1998.

2    We collect information about you for two reasons: firstly, to process your order and secondly, to provide you with the best possible service.

3    The type of information we will collect about you includes your business name, contact name (where applicable), address, telephone number, fax number, type of business and email address.

4    We will never collect sensitive information about you without your explicit consent.

5    We will endeavour to ensure the information we hold is accurate and up to date.  You can check the information that we hold about you by emailing us.  If you notify us of any inaccuracies, we will delete or correct them promptly.

6    All information you give to us is stored securely, and is not accessible to other users.

7    If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

8    We will not email you in the future unless you have given us your consent.  We will give you the chance to refuse any marketing email from us or from another trader in the future.

9    We do not use cookies.


If you have any questions/comments about privacy, please
contact us.

 
 

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This page was last updated on 22 March 2017.