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The entire content of this website is copyright and may not be reproduced or used for commercial purposes without the written permission of the copyright holder.

This page was last updated on 09 June 2018.


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FAQs


How do I order books from you?

How much will my order cost?

What payment methods do you accept?

What if I have a complaint?

What are your Terms & Conditions?



How do I order books from you?

Ordering from us couldn't be easier. You can either order online, or by post.

To order online, simply select your location and preferred shipping method, and how you would like to pay.

To order by post, send us your name and address, details of the book(s) you wish to order, and send payment. To find out how much to send, select your location and preferred shipping method.

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How much will my order cost?

All our prices are shown in Pounds Sterling.

To find out the cost, select your location and preferred shipping method.

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What payment methods do you accept?

If you have a PayPal account, or a credit or debit card, you can order and pay on line via PayPal. It's secure, quick and free.

Alternatively, you can post your order to us and pay by one of the following methods:

     • Cash (by registered letter please)

     • UK cheque or postal order

     • Post Office international money order / transfer / moneygram

     • Bank-to-Bank transfer (all charges for drawer's account)

     • Banker's draft drawn on UK bank

All payments must be in Pounds Sterling in favour of "Music Mentor Books". 

Need our address? Click here.

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What if I have a complaint?

Your total satisfaction is important to us.

Although we inspect and package all orders as carefully as possible, things sometimes go wrong. If they do, we will do our best to resolve the problem.

Should there be any damage or defects, please follow the procedures detailed below. Your statutory rights are not affected.

Goods damaged in transit

1    Retain the packaging and damaged contents for inspection.

2    Notify us in writing IMMEDIATELY.  Supply as much information as possible (date received, number of items damaged, description of damage, etc.). We will submit the insurance claim and replace or refund any damaged books.

IMPORTANT!  FAILURE TO FOLLOW THE ABOVE PROCEDURE MAY INVALIDATE ANY CLAIM.

Defective merchandise / Wrong quantities

1    Do not return any books to us unless requested to do so. Please write to us first, giving details of your problem.

2    Claims will only be accepted within one month of despatch.

3    All return packages must be insured in case of loss or damage, and should contain a note bearing your name and address and the reason for the return.

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What are your Terms & Conditions?

1    Pricing

     All our prices are shown in Pounds Sterling. The official RRP (Recommended Retail Price) and our discounted price are shown next to each book. For price including shipping, select your location and preferred shipping method.

     Deliveries to non-UK customers are on CIP (Carriage and Insurance Paid) basis. Customers are responsible for paying any import duties and/or taxes due in their country.

2    Payment

All orders must be prepaid via PayPal or one of the other methods specified above.  Click here to go to Payment Methods.

3    Confirmation  of orders

Orders received by electronic means are normally confirmed by email within one working day of receipt. Orders received by post are not normally confirmed.  

4    Shipment of orders

We aim to ship all orders within 2 working days.

5    Cooling-off period

Music Mentor Books operates a 'no questions asked' returns policy.  You may cancel your order at any time up to seven working days after you receive it. To claim your refund, please return the items to us with a covering letter. All items returned must be in their original condition (i.e. pristine and still sealed where applicable) and capable of being resold. Returns are accepted at our discretion. Refunds will be given in the same tender type as the original payment. This does not affect your statutory rights.

6    Returns Policy

Beyond the cooling off period we will be happy to accept books for return in any of the following cases (however, please contact us first for instructions). Please also read our Complaints procedure. This does not affect your statutory rights.

(a)  Where an item is found to be damaged or faulty, we will either replace it or give you a full refund (including shipping costs). Please state which option you would prefer.

(b)  The item was incorrectly supplied. If we have made a mistake in fulfilling your order, a full refund (including shipping costs) will of course be given.

Provided the conditions above are met, we will refund the cost of all such returns provided the items are returned to us in line with our instructions. The goods remain the property of the customer until we have received them.

7    Use of Site

We reserve the right to refuse service, terminate accounts and/or cancel transactions at our discretion if we believe that customer conduct is in violation or breach of any applicable law or our terms and conditions, or is harmful to our interests. This does not affect your statutory rights.

8    Links

Certain links on this website lead to other websites not under our control. These are provided solely for your convenience and do not constitute any endorsement, either express or implied, of any third party products or services. Music Mentor Books accepts no responsibility for any loss or damage you may sustain by visiting these websites.

9    Copyright

The text, layout, content, design and graphic, photographic, multimedia and audio-visual material and other contents of this website and our products are the property of Music Mentor Books, or have been licensed to us, and are protected by all applicable national and international trademark, service mark, copyright and other intellectual property laws, rules, regulations, treaties, and conventions. Information, logos, titles and Internet links accessed, obtained, downloaded or copied by or through our services belong to the purveyors of such information, and Internet links are subject to all applicable intellectual property laws, rules, regulations, and treaties. You understand and agree that copying or distributing information and other data, in whatever form and without the express written consent of its owner, may constitute infringement of one or more intellectual property laws, conventions, rules, regulations, or treaties.

10    Information

Whilst every effort is made to ensure correctness, we do not represent or warrant that the material included on this site is completely accurate or up to date, and Music Mentor Books shall have no liability in respect of said material or its use by any other person or organisation.

11   Jurisdiction

(a)  These terms and conditions are guaranteed by and constructed in accordance with English law, with English courts having exclusive jurisdiction.

(b)  This website is not directed to any person in any jurisdiction where the publication or availability of the website, or the items offered for sale, are prohibited, and persons to whom such prohibitions apply must not use the website.

12    Contacts

Our contact details are on the Contact page.

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