Legal Notices

Customer Data Privacy Policy

This policy lets you know what happens to any personal data that you give us.

1    We are committed to protecting your privacy.  We will only use the information that we collect about you lawfully, in accordance with the General Data Protection Regulation (GDPR).

2    We collect information about you for two reasons: firstly, to process your order and secondly, to manage your account and provide you with service, products and support.

3    Information we collect about you is only that which is necessary and relevant for us to fulfil our contractual obligations to you. This includes, but is not limited to, your name, address and (where relevant) your telephone number and/or email address.

4    Unless we explain otherwise to you, we will hold your personal information (a) for as long as we have reasonable business needs, such as managing our relationship with you and managing our operations, (b) for as long as we provide products and services to you, and then for as long as someone could bring a claim against us, and/or (c) retention periods in line with legal and regulatory requirements or guidance.

5    We will endeavour to ensure the information we hold is accurate and up to date. If you notify us of any inaccuracies, we will delete or correct them promptly.

6    All information you give to us is stored securely, and is not accessible to unauthorised persons or other users.

7    We do not provide any personal information to third parties, except where legally required to do so.

8    We do not use technology such as cookies or profiling to track the patterns of behaviour of visitors to our website.

9    We will not contact you in the future unless you have given us your consent.

10    By entering into a contract with us, you consent to us collecting and processing your personal data in the manner detailed above.

If you have any questions about data privacy, please contact us.

If you have made a complaint to us about how we have handled your personal data and are dissatisfied with our response, you have the right to complain to the Information Commissioner's Office which enforces data protection laws (https://ico.org.uk/).

Date issued: 11 May 2018

Last reviewed: 20 December 2024

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EU General Product Safety Regulation (GPSR) 2024

The General Product Safety Regulation (GPSR) 2024 is an EU-wide regulation designed to ensure that all consumer products sold in the European Union are safe for consumers. It requires that all products meet stringent safety and labelling standards, regardless of whether they are sold directly or through online marketplaces. It also places a requirement upon "manufacturers" (in this case ourselves) to provide relevant safety information to consumers and, if they are not based in the EU, to appoint an EU-based and EU-registered "responsible person" (RP) to act on their behalf in matters of compliance and communication with the regulatory authorities.

Music Mentor Books is fully compliant with GPSR, and the relevant contact details appear below:

The regulation requires manufacturers to carry out risk assessments of all their products and, where applicable, to advise consumers of any potential risks and how to use the product safely.

Under normal or reasonably foreseeable conditions of use, including the actual duration of use, the risk rating for all our products is LOW. They do not present any risk, or only the minimum risks compatible with the product’s use, considered acceptable and consistent with a high level of protection of the health and safety of consumers.

If you have any safety concerns about any of our products, please contact us.

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