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This page was last updated on 09 June 2018.

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Customer Data Privacy Policy

This policy lets you know what happens to any personal data that you give us.

1    We are committed to protecting your privacy.  We will only use the information that we collect about you lawfully, in accordance with the General Data Protection Regulation (GDPR).

2    We collect information about you for two reasons: firstly, to process your order and secondly, to manage your account and provide you with service, products and support.

3    Information we collect about you is only that which is necessary and relevant for us to fulfil our contractual obligations to you. This includes, but is not limited to, your name, address and (where relevant) your telephone number and/or email address.

4    Unless we explain otherwise to you, we will hold your personal information (a) for as long as we have reasonable business needs, such as managing our relationship with you and managing our operations, (b) for as long as we provide products and services to you, and then for as long as someone could bring a claim against us, and/or (c) retention periods in line with legal and regulatory requirements or guidance.

5    We will endeavour to ensure the information we hold is accurate and up to date. If you notify us of any inaccuracies, we will delete or correct them promptly.

6    All information you give to us is stored securely, and is not accessible to unauthorised persons or other users.

7    We do not provide any personal information to third parties, except where legally required to do so.

8    We do not use technology such as cookies or profiling to track the patterns of behaviour of visitors to our website.

9    We will not contact you in the future unless you have given us your consent.

10    By entering into a contract with us, you consent to us collecting and processing your personal data in the manner detailed above.

If you have any questions about data privacy, please contact us.

If you have made a complaint to us about how we have handled your personal data and are dissatisfied with our response, you have the right to complain to the Information Commissioner's Office which enforces data protection laws (https://ico.org.uk/).

Date issued: 11 May 2018

Last reviewed: 28 December 2023